Legal

Refund policy

Last updated 1 August 2026. This policy applies to fees paid to Agent Servicecore for programmes described on this site. This site itself does not take payment.

Eligibility

Refunds are available to the person or organisation named on the invoice. Substituting a colleague onto a seat is preferred to cancelling; tell us before the first live session and we will usually allow one substitution at no extra fee.

Timeframe

Write to info@agent-servicecore.digital to request a refund. For Operating Table and other live cohorts, full-refund requests must arrive at least 14 calendar days before the published first session. Requests inside that window are treated as late cancellations (see partial refunds below). For Morning Brief (self-paced), a full refund is available within 10 calendar days of access being sent, provided fewer than two recordings have been opened.

Full and partial refunds

Full refund. If we cancel a cohort, if we refuse a seat because the programme is a poor fit, or if your request meets the timeframe above, we refund 100% of programme fees received for that seat.

Partial refund. Late cancellation of Operating Table (inside 14 days, before session one) is refunded at 50% of the fee. After session one has started, no programme-fee refund is due, though you may still send a substitute. Board Chamber: if you cancel after session one but before session three, we refund 25% of the facilitation fee. After session three, no refund.

Non-refundable items

Third-party venue costs already committed for an on-site Board Chamber, agreed travel booked at your request, and Thai-language translation commissioned as a separate line are non-refundable once we have incurred them. Template files already downloaded remain yours; we do not claw them back, and we do not refund solely because you now have the files.

Refund process

Email info@agent-servicecore.digital with the invoice number, participant name, and reason. We confirm eligibility within five working days. Approved refunds are issued to the original payer using the original method where possible (bank transfer to the same account for Thai invoices; the same international transfer path otherwise). We do not refund in cash at the Prawet office.

Processing time

Once approved, expect the funds to leave our account within 15 working days. International correspondent banks may add time on the receiving side. We will send a remittance note when we initiate the transfer.

Refund method

Same channel as payment. If that channel is closed, we will agree an alternative bank transfer in writing. We do not issue store credit in place of a refund unless you ask for it.

Cancellation by us

If a cohort cannot run (facilitator illness, insufficient seats, venue failure), we will offer a later date or a full refund of programme fees. We are not responsible for your own travel or hotel bookings unless we explicitly agreed to arrange them.

Exceptions

Nothing in this policy limits rights you cannot waive under Thai consumer law. If a recording set is materially incomplete compared with what was confirmed in writing, we will repair access or refund the Morning Brief fee. Chargebacks initiated without first contacting the desk may delay a goodwill resolution; please write to us first.

Contact for refund requests

info@agent-servicecore.digital · 66 0-2328-8029 · Street: 199/3 Sukhaphiban 2 Rd., Prawet, Prawet; City: Prawet; State/province/area: Bangkok; Zip code: 10250; Country: Thailand.